Privacy Policy

Scope and our role

This policy applies to UnlockLand’s website, sales and support interactions, account administration, and the UnlockLand platform, including opportunity intake, Deal Discovery, Test-Fit, Feasibility, Underwriting, comparison, professional assurance, decision workflows, decision packages and portfolio intelligence.

For website, account and business relationship data, UnlockLand generally determines why and how the data is used. When we process Customer Data on behalf of an organization to provide the service, we generally act on that customer’s instructions and the applicable customer agreement governs that processing.

Personal data we collect

The information we receive depends on how you interact with UnlockLand. It may include:

• Contact and account information, such as your name, work email, telephone number, job title, company and authentication details.
• Commercial and support information, including demo requests, correspondence, meeting notes, service configuration and support history.
• Customer Data submitted to the platform, such as site addresses, project files, planning documents, development assumptions, financial inputs, prompts, comments and generated reports.
• Usage and technical information, including IP address, browser and device information, pages or features used, timestamps, log data and security events.
• Information received from customers, integration providers, public sources and licensed property, planning or market data providers.

How we use personal data

We use personal data for purposes that are reasonably connected to operating and improving UnlockLand, including to:

• Provide, configure and secure the website and services, authenticate users and maintain customer workspaces.
• Process project inputs and produce site comparisons, development scenarios, feasibility analysis, underwriting outputs and decision materials.
• Respond to enquiries, schedule demonstrations, provide support and manage customer relationships.
• Monitor performance, diagnose issues, prevent misuse and protect the rights, safety and integrity of customers, users and UnlockLand.
• Meet contractual, accounting, audit, compliance and legal obligations.
• Send relevant product or company communications where permitted, with the ability to opt out of marketing messages.

Customer Data and AI-assisted analysis

UnlockLand combines customer inputs with public, licensed and derived information to support development analysis. Prompts, uploaded materials, assumptions and outputs may be processed by automated systems and service providers solely as permitted by the applicable agreement, customer instructions and law.

Customers and users should submit only information they are authorized to use and should avoid including unnecessary sensitive or personal information in project materials. Analytical outputs are designed for professional review and should not be treated as decisions about an individual.

Legal grounds and consent

Depending on the context and applicable law, we rely on consent, steps requested before entering a contract, performance of a contract, legitimate business interests, and compliance with legal obligations. Where consent is the basis for processing, it may be withdrawn with reasonable notice, subject to legal and operational consequences.

How information is shared

We may disclose information only as reasonably necessary for the purposes described in this policy, including to:

• Cloud hosting, security, authentication, communications, analytics, support and other service providers that process data for us.
• Professional advisers, auditors, insurers and financing or transaction counterparties under appropriate confidentiality obligations.
• A customer organization and its authorized users where the information relates to that customer’s workspace.
• Government, regulatory, law enforcement or other parties where disclosure is required or permitted by law, or necessary to protect rights and safety.
• A successor or participant in a corporate transaction, subject to appropriate safeguards.

International transfers

UnlockLand serves customers and works with providers in multiple countries. Personal data may therefore be processed outside the country where it was collected. We use contractual, organizational and technical measures intended to provide an appropriate and legally required level of protection for cross-border transfers.

Retention and security

We retain personal data only for as long as reasonably necessary for the purposes described above, including to provide the service, maintain business and security records, resolve disputes and meet legal obligations. Customer Data retention, return and deletion may also be governed by the customer agreement.

We use administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. No system can guarantee absolute security, and customers remain responsible for managing their users, credentials and authorized access.

Your rights and choices

Subject to applicable law and relevant exceptions, you may request access to or correction of personal data, ask for deletion or restriction, object to certain processing, withdraw consent, or request a portable copy. You may also opt out of marketing communications at any time.

If your data is held in a customer workspace, we may direct your request to that customer because the customer controls the workspace. We may need to verify your identity before completing a request.

Website technology

Our website and services may use cookies, local storage and similar technologies that are necessary for authentication, security, preferences, performance and service analytics. Browser settings can be used to control some of these technologies, although disabling them may affect functionality.

Children, updates and contact

UnlockLand is a business service and is not directed to children. We may update this policy as our services, providers or legal obligations change; the updated date above identifies the current version.

For privacy questions, rights requests or concerns, contact UnlockLand through our contact form and identify the request as Privacy or Data Protection. We will respond in accordance with applicable requirements.