Privacy Policy
Last updated: June 2026
This Privacy Policy explains how UNLOCKLAND PTE. LTD. (“UnlockLand,” “we,” “us,” or “our”), a company incorporated in Singapore, collects, uses, shares, and protects personal information when you use our websites, applications, and services (the “Services”).
Your data, handled with care — and on your terms.
Your rights over your data — exercise any of them by emailing privacy@unlock.land.
Your data, your control
A simple picture of how your information flows — and the promises that bound it at every step.
What's in this policy
1. Information We Collect
We collect information you provide directly, information generated as you use the Services, and information from third parties. This includes:
- Account information — such as your name, email address, password, organization, and role when you register.
- Project and content data — addresses, parcels, assumptions, scenarios, files, and other inputs you submit to run analyses.
- Billing information — payment details and transaction records, processed by our payment providers.
- Usage and device data — log data, IP address, browser and device identifiers, pages viewed, and interactions with the Services.
- Communications — messages you send to support, sales, or our teams.
2. How We Use Your Information
We use personal information to operate, maintain, and improve the Services. Specifically, we use it to:
- Provide and personalize the Services, including running analyses and generating outputs.
- Create and manage your account, process billing, and provide customer support.
- Improve, develop, and secure our products, including troubleshooting and analytics.
- Communicate with you about updates, security alerts, and administrative messages.
- Send marketing communications where permitted, which you may opt out of at any time.
- Detect, prevent, and address fraud, abuse, and security incidents, and comply with legal obligations.
3. Legal Bases for Processing
Where data protection laws such as the GDPR apply, we rely on one or more of the following legal bases to process personal information: performance of a contract with you; your consent (which you may withdraw at any time); our legitimate interests in operating and improving the Services, provided those interests are not overridden by your rights; and compliance with legal obligations.
4. Sharing and Disclosure
We do not sell your personal information. We share it only as described here:
- Service providers — vendors who process data on our behalf (for example, cloud hosting, analytics, and payment processing) under contractual confidentiality and security obligations.
- Within your organization — where you use the Services as part of a team, project data may be visible to other authorized members of your account.
- Legal and safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of UnlockLand, our users, or the public.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
5. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, measure and improve performance, and understand how the Services are used. You can control cookies through your browser settings, though disabling some cookies may affect functionality. Where required, we obtain consent for non-essential cookies.
6. Data Retention
We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it. Retention periods vary depending on the type of data and the purpose for which it was collected.
7. Security
We maintain technical and organizational measures designed to protect personal information, including encryption in transit and at rest, access controls, and ongoing monitoring. No method of transmission or storage is completely secure, but we work continuously to safeguard your data. Learn more on our Security & Compliance page.
8. Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data; to object to or restrict certain processing; and to withdraw consent. To exercise these rights, contact us at privacy@unlock.land. We will respond consistent with applicable law, and you may have the right to lodge a complaint with a supervisory authority.
9. International Data Transfers
UnlockLand operates globally and may transfer, store, and process personal information in countries other than your own, including Singapore and countries where our service providers operate. Where required, we use appropriate safeguards — such as standard contractual clauses — to protect personal information transferred across borders.
10. Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children under the age of 16 (or the age defined by applicable local law). If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact our privacy team at privacy@unlock.land. You can also reach UNLOCKLAND PTE. LTD. through our Contact page.
Related: Terms of Service · Security & Compliance